Refund & Cancellation Policy

This Refund & Cancellation Policy explains the conditions under which customers may request cancellation, return or refund for orders placed through SATNAAM AYURVEDA.

Cancellation, return and refund requests are reviewed according to the order status, processing stage and applicable conditions described in this policy.

Customers may request cancellation of an order before the order has been shipped, subject to the current order status and processing stage.

A cancellation request should be made as soon as possible because orders may enter processing or shipping shortly after they are placed.

Once an order has been shipped, cancellation may no longer be available. In such cases, the customer may need to follow the applicable return process described below.

If an eligible prepaid order is successfully cancelled before shipment, the applicable refund will be initiated according to the payment status and cancellation outcome.

Where a refund is applicable, it will generally be processed through the original payment method or the applicable payment gateway.

Customers may request a return within 7 days from the date of delivery.

Return requests are reviewed by SATNAAM AYURVEDA before approval. A return is not considered automatically approved merely because a request has been submitted.

For standard non-defective returns, products must be new, unused and in their original packaging, with applicable labels, packaging and accessories intact.

If a return is approved, the customer must follow the return instructions provided by our support team.

The applicable return request must be raised within the 7-day return window. Requests received after this period may not be eligible for return or refund.

Eligible non-defective or change-of-mind products may be returned within 7 days from the date of delivery, provided the product meets the applicable return-condition requirements.

The product should be new, unused and returned in its original packaging, including applicable labels and accessories.

For eligible non-defective or change-of-mind returns, the customer is responsible for the applicable return shipping cost.

No restocking fee will be charged for an approved eligible return.

After an approved return is received, SATNAAM AYURVEDA may review and verify the returned product and order details before processing any applicable refund.

Refund eligibility may depend on the condition of the returned product, the reason for the return, the original order status and other applicable circumstances.

Submitting a return request does not automatically guarantee approval or a refund.

If you receive a product that appears damaged, incorrect or incomplete, please contact SATNAAM AYURVEDA as soon as reasonably possible after delivery and within the applicable 7-day return window.

Our support team may request relevant information, photographs or other details to review the issue and determine the appropriate resolution.

Where the issue is confirmed to be attributable to SATNAAM AYURVEDA or the delivery process, SATNAAM AYURVEDA will provide the appropriate return instructions.

For an approved damaged, incorrect or missing-item case, SATNAAM AYURVEDA will bear the applicable return shipping cost.

A refund may be applicable where an order or return is approved for refund under the applicable cancellation or return conditions.

Requests that do not meet the applicable requirements may be declined. Where appropriate, the customer will be informed of the outcome.

Approved eligible returns will generally be refunded after the returned product has been received and the applicable verification has been completed.

Approved refunds are processed through the applicable payment method or payment gateway.

For online payments, refunds are generally sent to the original payment method used for the transaction.

The final time required for the refund to appear in the customer's account may depend on the payment gateway, bank, card issuer or other financial institution.

Once a refund has been initiated, customers should allow reasonable processing time for the payment gateway and financial institution to complete the transaction.

If a refund remains pending after the applicable processing period, customers may contact SATNAAM AYURVEDA with the order details so that we can assist with checking the refund status.

For eligible non-defective or change-of-mind returns, the customer is responsible for the applicable return shipping cost.

For confirmed damaged, incorrect or missing-item cases, SATNAAM AYURVEDA will bear the applicable return shipping cost.

Original delivery or shipping charges, where applicable, may not be refundable unless required by the applicable circumstances or law.

No restocking fee will be charged for an approved eligible return.

Cancellation, return or refund requests may be declined when they do not meet the applicable requirements.

• The 7-day return window has expired.
• The product has been used or is not in the required return condition.
• The product or packaging has been materially damaged after delivery due to customer handling.
• Required product packaging, labels or accessories are missing.
• The order does not meet the applicable return or refund requirements.
• The order has already progressed beyond a stage where cancellation or return is available.

Any decision will be communicated to the customer where applicable.

For Cash on Delivery orders, cancellation and return handling may differ from prepaid orders because there may be no online payment transaction to reverse.

Any eligible refund or adjustment for a Cash on Delivery order will be handled according to the applicable order and return process communicated by SATNAAM AYURVEDA.

SATNAAM AYURVEDA may update this Refund & Cancellation Policy from time to time to reflect changes in our services, operational processes or applicable requirements.

Any updated version will be published on this page with a revised effective date.