SATNAAM AYURVEDA

Privacy Policy

We respect your privacy and are committed to handling your information responsibly when you use our website and mobile application.

Effective Date: September 1, 2026

1. Introduction

This Privacy Policy explains how SATNAAM AYURVEDA ("SATNAAM AYURVEDA", "we", "us", or "our") collects, uses, stores, and protects information when you visit our website, use our mobile application, create an account, place an order, or otherwise interact with our services.

By using our website or mobile application, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Depending on how you use our services, we may collect the following categories of information:

Account Information

Information such as your email address and information associated with your customer account may be used to provide login, authentication, account and order services.

Customer & Delivery Information

When you place an order, we may collect your name, mobile number, email address, delivery address, city, state and pincode so that we can process and deliver your order.

Order Information

We may retain information about your orders, including order number, products purchased, quantities, prices, discounts, shipping charges, order status and payment status.

Technical Information

When you use our website or application, technical information such as device, browser, application and diagnostic information may be processed as necessary to operate, secure and improve our services.

3. How We Use Your Information

We may use the information we collect for the following purposes:

To create and manage customer accounts.
To authenticate users and maintain account sessions.
To process and fulfill orders.
To arrange delivery and shipment of purchased products.
To provide order tracking and customer support.
To process payments and verify payment transactions.
To provide invoices, receipts and order confirmations.
To communicate important information about your orders.
To respond to customer questions and requests.
To prevent fraud, misuse, unauthorized access and abuse.
To maintain, troubleshoot, secure and improve our website and mobile application.
To comply with applicable legal, regulatory and accounting requirements.

4. Payments

Online payments may be processed through third-party payment service providers such as Razorpay. Payment providers may collect and process payment information according to their own privacy policies and terms.

SATNAAM AYURVEDA does not require customers to provide their complete payment credentials directly to us through ordinary website forms. Payment processing may take place through the payment provider's secure checkout system.

We may receive transaction-related information necessary to identify and reconcile an order, such as payment status, transaction references or payment identifiers.

5. Service Providers and Third Parties

We may use trusted third-party service providers to operate different parts of our website, application and order processing system.

Authentication and Database Services

Services such as Supabase may be used for authentication, customer accounts and order-related data storage.

Payment Services

Payment service providers such as Razorpay may process online payment transactions.

Shipping and Delivery Services

Delivery and shipping partners may receive information necessary to fulfill and track your order.

Email and Messaging Services

We may use third-party email and messaging services to send order confirmations, invoices, shipping updates and other service-related communications.

We expect service providers handling information on our behalf to use appropriate security measures and only process information as necessary for the services they provide.

6. Order Communications

If you place an order, we may use the mobile number or email address associated with the order to provide service-related communications such as order confirmation, shipping updates, delivery information, invoices or other important order notifications.

Where messaging services such as WhatsApp are used, relevant customer and order information may be processed by the applicable messaging provider for delivery of those communications.

7. Marketing Communications

We may occasionally send promotional communications about products, offers or services where permitted by applicable law.

You may request to stop promotional communications by using available unsubscribe options or by contacting us.

Service-related communications, such as information necessary to complete or manage an order, may still be sent when necessary to provide the requested service.

8. When We May Share Information

We do not sell your personal information as a standalone product. Information may be shared when reasonably necessary:

With payment providers to process and verify transactions.
With shipping and delivery partners to fulfill your order.
With email or messaging providers to deliver service communications.
With technology providers that host or support our services.
When required by law, court order or a lawful government request.
When necessary to protect our rights, users, systems or property.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse or destruction.

Our services use HTTPS for secure communication where supported. Authentication and order information are handled through our application and backend services.

However, no method of transmission or electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

10. Data Retention

We retain personal and order information for as long as reasonably necessary to provide our services, maintain account and transaction records, resolve disputes, prevent fraud, and comply with legal, tax, accounting or regulatory obligations.

The exact retention period may depend on the type of information and the reason for which it is retained.

11. Your Choices and Rights

Depending on applicable law, you may have rights relating to your personal information, including requesting access, correction or deletion of certain information.

You may also contact us regarding account information, communications or privacy-related questions.

12. Children's Privacy

Our services are intended for general customers and are not specifically directed toward children. We do not knowingly request personal information from children in circumstances where such collection is prohibited by applicable law.

13. Cookies and Similar Technologies

Our website and application may use cookies, browser storage, session technologies or similar mechanisms when necessary for authentication, security, functionality and service operation.

Disabling certain browser storage or cookies may affect some website functionality.

14. Third-Party Links

Our website or application may contain links or integrations to third-party services. We are not responsible for the privacy practices, content or security of third-party websites or services. We encourage you to review their respective privacy policies.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

When changes are made, the updated version will be published on this page with a revised effective date.

16. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact SATNAAM AYURVEDA through our Contact Us page.

Contact SATNAAM AYURVEDA

This Privacy Policy is intended to describe SATNAAM AYURVEDA's current privacy practices. It should be reviewed and updated if our data practices, services, payment methods, communication providers or legal requirements change.